Privacy Policy

Last updated: 24 November 2025 Backing World Group for Cargo (“BWG”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our customers, website visitors and business partners. This Privacy Policy explains how we collect, use, store and protect your information when you use our website or our logistics and cargo services. By using this website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Backing World Group for Cargo is a Saudi logistics company established in 2003. We provide highway, air and sea transport services within the Kingdom of Saudi Arabia and between Saudi Arabia and regional markets, including Gulf countries, the Levant, Iraq, Yemen and Egypt.

2. Information We Collect

The type of information we collect depends on how you interact with us. This may include:

Contact details: name, company name, job title, address, phone numbers and email addresses.
Shipment information: details about cargo, origin and destination, receiver details, customs and commercial documentation.
Account and communication data: enquiries, booking requests, complaints, feedback and correspondence with our teams.
Website usage data: technical information such as IP address, browser type, device information, pages visited and time spent on our website, collected through standard logs and cookies.

3. How We Collect Information

We may collect information in the following ways:

When you contact us by phone, email, contact form or in person to request information or a quotation.
When you book a shipment or sign a service agreement with us.
When you submit documents and data required for transport, customs clearance or regulatory compliance.
When you visit our website and accept the use of cookies or provide information via online forms.

4. How We Use Your Information

We use the information we collect for purposes such as:

Processing your enquiries, quotations, bookings and service requests.
Organising highway transport, air shipping and sea transport for your shipments.
Coordinating with carriers, handling agents, customs brokers and other service providers involved in your shipment.
Issuing invoices, managing payments and maintaining our financial records.
Communicating with you about shipment status, service updates and operational notifications.
Improving our services, website performance and customer experience.
Complying with legal, regulatory and security requirements in the Kingdom of Saudi Arabia and other relevant jurisdictions.

5. Legal Basis and Data Retention

We process your personal information based on one or more of the following legal grounds, where applicable:

The performance of a contract or to take steps at your request before entering into a contract.
Compliance with legal or regulatory obligations.
Our legitimate business interests in operating and developing our logistics services.
Your consent, where required by law (for example, for certain marketing communications).

We keep your information only for as long as necessary to fulfil the purposes described in this Privacy Policy, to comply with applicable laws and to resolve disputes or enforce our agreements.

6. Sharing Your Information

We may share your information with:

Transport providers, airlines, shipping lines, trucking companies and agents involved in the movement of your cargo.
Customs brokers, port authorities and government bodies when required for clearance, inspection or regulatory compliance.
Professional advisers such as auditors, legal consultants or insurers, where necessary for our business operations and risk management.
IT and system providers that host or support our operational and communication systems.

We do not sell your personal information to third parties. Any sharing of data is limited to what is necessary for providing our services and complying with applicable laws.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences and understand how visitors use the site. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings. However, disabling cookies may affect the functionality or performance of some parts of the website.

8. Data Security

We take reasonable technical and organisational measures to protect your information against accidental loss, misuse, unauthorised access, alteration or disclosure. While we strive to protect your data, no method of transmission or storage over the internet can be guaranteed to be completely secure.

9. International Transfers

Because we operate in multiple countries and coordinate shipments between Saudi Arabia, Gulf countries, the Levant, Iraq, Yemen and Egypt, your information may be transferred to or stored in different jurisdictions as part of providing our services. We take appropriate steps to ensure that any such transfers are carried out in accordance with applicable data protection and confidentiality requirements.

10. Your Rights

Depending on applicable law, you may have certain rights regarding your personal information, such as:

The right to request access to the personal data we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your data where there is no valid reason for us to continue processing it, subject to legal and contractual obligations.
The right to object to certain types of processing or to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before responding to your request.

11. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, operational practices or legal requirements. The updated version will be published on this page with a new “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Saudi Arabia – Riyadh (Head Office)
P.O. Box 40552 Riyadh 11511
Tel: +966 1 2722244
Fax: +966 1 2723529
E-mail: cargo@bcwcs.com

Riyadh Branch
Tel: +966 920006422
E-mail: info@bcwcs.com

Website
www.bcwcs.com